Last updated: 23 July 2026
1. Introduction
CallNDone ("CallNDone", "we", "us" or "our") is a digital marketing agency based in Jodhpur, Rajasthan, India. This Privacy Policy explains what personal information we collect through this website and in the course of providing our services, how that information is used, and the rights available to you in relation to it.
By using this website or submitting an enquiry to us, you confirm that you have read and understood this Policy.
2. Information we collect
We collect the following categories of information:
- Information you provide directly. Your name, business name, contact number, email address and any details you include when submitting an enquiry through this website, WhatsApp, telephone or email.
- Client engagement information. Where you engage our services, we collect the business, brand and account information reasonably required to deliver those services, including access to advertising and social media accounts where you grant it.
- Technical information. Standard website data such as IP address, device and browser type, referring page and pages viewed, collected through analytics tools where enabled.
3. How we use your information
Personal information is used only for the following purposes:
- Responding to enquiries and preparing written proposals;
- Delivering the services set out in an approved proposal;
- Issuing invoices and maintaining accounting records as required under Indian law;
- Communicating with you regarding an ongoing engagement;
- Improving the performance and content of this website.
We do not use your information for automated decision-making, and we do not send marketing communications to enquirers who have not requested them.
4. Consent
By submitting the enquiry form on this website, or by contacting us by telephone or WhatsApp, you consent to being contacted by CallNDone in relation to that enquiry. You may withdraw this consent at any time by writing to us at the address given in Section 11.
5. Disclosure of information
We do not sell, rent or trade personal information. Information may be disclosed only in the following circumstances:
- Service platforms. Where necessary to deliver contracted services, information may be processed through third-party platforms including Meta, Google, Instagram and WhatsApp Business.
- Contracted personnel. Production crew, editors, creators and other contractors engaged by us, each of whom is bound by confidentiality obligations.
- Professional advisers. Our accountants or legal advisers, where reasonably required.
- Legal obligation. Where disclosure is required by applicable law, regulation or a lawful order of a competent authority.
6. Third-party platforms
Our services operate through platforms controlled by third parties. Information processed on those platforms is additionally governed by their own privacy policies, over which CallNDone has no control. We recommend that you review the policies of any platform on which your business maintains an account.
7. Data retention
Personal information is retained only for as long as is necessary for the purpose for which it was collected, or for such longer period as is required under applicable law. Enquiry records that do not result in an engagement are ordinarily retained for a period of twenty-four months.
8. Security
We apply reasonable technical and organisational measures to protect personal information against unauthorised access, alteration or disclosure. You should be aware, however, that no method of transmission over the internet or method of electronic storage is entirely secure, and we cannot guarantee absolute security.
9. Your rights
You may request access to the personal information we hold about you, request correction of inaccurate information, or request deletion of your information where we are not required to retain it. Requests should be made in writing to the email address given in Section 11 and will ordinarily be actioned within thirty days.
10. Cookies and analytics
This website uses cookies and analytics tools to understand how visitors use the site. Specifically, we use Google Analytics 4, operated by Google, to measure page views and general usage patterns, and the Meta Pixel, operated by Meta Platforms, to measure the performance of our advertising and to show relevant advertisements to people who have visited this site.
These tools record information such as the pages you view, the approximate region you are browsing from, your device and browser type, and whether you tapped a call, WhatsApp or enquiry button. IP addresses are anonymised in Google Analytics. We do not use these tools to identify you personally, and we do not upload your name, telephone number or email address to them.
Most browsers allow cookies to be blocked or deleted through their settings, and both Google and Meta provide their own opt-out controls. Disabling cookies may affect certain functions of the website. Information processed by these tools is additionally governed by the privacy policies of Google and Meta, over which CallNDone has no control.
11. Contact
Questions or requests relating to this Policy may be directed to CallNDone at Support@callndone.com or +91 83069 64664, Jodhpur, Rajasthan, India.
12. Changes to this Policy
This Policy may be updated from time to time. The version published on this page, together with the date shown above, is the version currently in effect.
Last updated: 23 July 2026
1. Acceptance of these Terms
These Terms of Service govern the use of this website and the provision of services by CallNDone, Jodhpur, Rajasthan, India. By engaging our services or using this website, you agree to be bound by these Terms. Where a signed proposal or written agreement exists between the parties, that document shall prevail to the extent of any inconsistency.
2. Services
CallNDone provides digital marketing services including brand and account setup, search engine optimisation, content production, influencer partnerships, paid advertising management, and reputation and sales response tracking. The specific services to be provided in any engagement shall be those set out in the written proposal approved by the client.
3. Rates and quotations
Rates published on this website are indicative and are provided for guidance. Binding rates are those stated in the written proposal issued to the client. Published rates may be revised at any time; revisions do not affect an engagement already in progress. Promotional rates are valid only for the period expressly stated.
All rates are exclusive of Goods and Services Tax, which shall be charged at the rate applicable under Indian law.
4. Scope of work
The scope of each engagement is defined in the approved proposal. Work requested beyond that scope will be quoted and invoiced separately and shall not commence until approved in writing by the client.
5. Payment terms
Monthly retainers are invoiced in advance of the service month. One-time services are invoiced in accordance with the terms stated in the applicable proposal. Invoices are payable within the period stated on the invoice.
Where payment is not received by the due date, CallNDone reserves the right to suspend delivery of services until the outstanding amount is settled. Suspension under this clause does not relieve the client of liability for fees accrued.
6. Advertising expenditure
Advertising budget is not included in management fees. Media spend is paid directly by the client to the relevant platform. A commission of ten per cent (10%) on total advertising spend is payable to CallNDone in addition to the applicable management fee.
7. Client responsibilities
The client shall provide accurate information regarding its products and services, grant the account access reasonably required for delivery, make personnel and premises available for scheduled production, and provide approvals within a reasonable period. Delays attributable to the client may affect delivery timelines without liability to CallNDone.
8. Intellectual property
Upon receipt of payment in full for the relevant deliverable, ownership of the final approved deliverable passes to the client. CallNDone retains ownership of working files, project files, internal templates, methodologies and tools used in producing the deliverable.
Unless the client notifies us otherwise in writing, CallNDone may display completed work in its portfolio and marketing materials.
9. Third-party platforms and performance
Our services depend on platforms operated by third parties, including Meta, Google and Instagram. CallNDone does not control the algorithms, policies, pricing, account decisions or availability of those platforms, and is not liable for any consequence arising from a change to them, including advertisement disapproval or account restriction.
Digital marketing outcomes are influenced by factors outside our control. CallNDone does not guarantee any specific search ranking, level of reach, volume of enquiries or revenue outcome.
10. Confidentiality
Each party shall keep confidential all non-public information disclosed by the other in the course of the engagement, and shall not disclose it to any third party except to personnel or contractors who require it for delivery and who are bound by equivalent obligations.
11. Limitation of liability
To the maximum extent permitted by applicable law, the aggregate liability of CallNDone in connection with any engagement shall not exceed the total fees paid by the client to CallNDone in respect of the service giving rise to the claim during the three months preceding the claim.
CallNDone shall not be liable for indirect, incidental or consequential loss, including loss of profit, loss of business or loss of goodwill.
12. Term and termination
Monthly retainers operate on a month-to-month basis. Either party may terminate a retainer by giving thirty days' written notice. Fees for work performed up to the effective date of termination remain payable. Termination does not affect accrued rights or obligations.
13. Governing law and jurisdiction
These Terms shall be governed by and construed in accordance with the laws of India. The courts at Jodhpur, Rajasthan shall have exclusive jurisdiction in respect of any dispute arising out of or in connection with these Terms.
14. Amendments
CallNDone may amend these Terms from time to time. The version published on this page, together with the date shown above, is the version currently in effect. Continued use of our services following an amendment constitutes acceptance of the amended Terms.
15. Contact
Enquiries relating to these Terms may be directed to Support@callndone.com or +91 83069 64664.
Last updated: 23 July 2026
1. Scope
This Policy sets out the basis on which engagements with CallNDone may be cancelled and the circumstances in which amounts paid may be refunded. It should be read together with our Terms of Service.
2. Monthly retainers
Retainers operate on a month-to-month basis with no minimum lock-in period. Either party may terminate by giving thirty days' written notice.
Where a service month has commenced and work has begun, the fee for that month is non-refundable. Services already delivered in the notice period remain payable in full.
3. One-time services
One-time services, including logo design, website development, landing pages and account setup, are non-refundable once work has commenced, as the fee reflects work already performed.
Where a cancellation request is received before work has commenced, amounts paid will be refunded in full, less any third-party costs already incurred on the client's behalf.
4. Advertising expenditure
Advertising budget is paid directly by the client to Meta, Google or the relevant platform and does not pass through CallNDone. Such amounts are not refundable by CallNDone. Any unspent balance remains with the platform and is subject to that platform's own terms.
Commission charged on advertising spend is non-refundable once the corresponding spend has been placed.
5. Multi-month prepayments
Where a client has prepaid for several months in order to secure a discounted rate, and terminates before the end of that term, the unused months may be refunded on a pro-rata basis. The refund shall be calculated after adjusting the months already delivered to the standard, undiscounted rate, as the discount was contingent on completion of the full term.
6. Revisions in place of refunds
Where a deliverable does not meet the specification set out in the approved proposal, CallNDone will correct it through revision within the revision allowance stated in that proposal. Dissatisfaction with a deliverable that conforms to the approved specification is addressed through revision rather than refund.
7. Performance outcomes
As stated in our Terms of Service, digital marketing outcomes depend on factors outside our control. Refunds are not available on the basis of campaign performance, search ranking, reach or enquiry volume where the contracted services have been delivered.
8. How to request a cancellation or refund
Requests must be made in writing to Support@callndone.com, stating the business name, the service concerned and the reason for the request. Requests are acknowledged within three working days.
Where a refund is approved, it will be processed within seven to fourteen working days to the original method of payment. Bank or gateway charges, where applicable, may be deducted.
9. Contact
Questions relating to this Policy may be directed to Support@callndone.com or +91 83069 64664, Jodhpur, Rajasthan, India.
